Last Updated: [17/01/2023]Services rendered through Rescue Bytes have a 21 days money back guarantee. If Rescue Bytes has not resolved any issue and the customer is not satisfied with service, the customer may ask for a refund of the paid amount within the first 21 days from the subscription date, and it is at the sole discretion of Rescue Bytes if the refund shall be authorized.
Refund within 21 days: Case 1: Not a single issue is resolved: An amount equal to full subscription made by customer will be refunded. Case 2: Rescue Bytes has resolved one or more issues: An amount equal to the per instance charges multiplied by the number of issues resolved for the service offered to the customer during the first 21 days will be deducted from the subscription amount. No Money will be refunded for single/one time support services.
Case 1: Customer registered for 1 device for 1 year: There would not be any refund for the subscription after 21 days of the subscription date. However, a customer can transfer the subscription to another device, one time, during the contracted period. (No transfer is allowed for single time support services). Case 2: Customer registered for multiple devices and/or years. Customer can only downgrade to a 1-year contact and receive a refund for the remaining subscribed amount. A one-time downgrade termination fee of $39.99 will apply. The maximum refund is limited to the subscribed amount only, and if your system has been repaired by anyone other than Rescue Bytes, then Rescue Bytes is not responsible for any damages or compensation thereof.
1. Rescue Bytes will issue 100% refund if you are unsatisfied with the initial designs of the logo or the website. 2. Rescue Bytes will not consider refund request for website design once the initial design concepts are approved. 3. Rescue Bytes may consider refunding for ongoing digital marketing campaigns on prorated based on services delivered at the time of cancellation. 4. Rescue Bytes may consider refunding if agreed-upon performance metrics, such as website traffic or conversion rates, are not met.
If the customer is not satisfied with the service then he/she can submit a ticket through any of the methods below: 1. Call us on our toll free number +1 (929) 238 1206. 2. E-mail at rescue@rescuebytes.pro and clearly state the reason for the cancellation. Requests will receive a scheduled call back within 24-48 hours to review and/or process refunds/cancellation requests.
1. Voice calls (conversation(s) between the customer/client and Rescue Bytes representative) 2. Video Recording of the desktop sharing software. 3. Chat log of the Rescue Bytes representative and the customer/client. Not withstanding this, Rescue Bytes may, at its sole discretion and on a case to case basis, agree to a partial refund after deducting fees for the time and our expertise rendered to the customer/client during the initial service. * In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to Rescue Bytes.
In connection with obtaining services, each customer agrees that they will: 1.Cooperate with the Rescue Bytes team: We will use commercially reasonable efforts to provide support to all of our customers. Rescue Bytes’s experience reflects that most issues can be resolved as a result of close cooperation between customers and members of the Rescue Bytes team. Customers must be able to attest to the following: a. The situation giving rise to the issue at hand is reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; b. The entire system, including software and hardware involved, is available and accessible to the customer without limit during all telephone discussions with Rescue Bytes. 2. Any third party device or peripheral (e.g. CD/DVD/USB flash device, External HDD) if required to resolve the issue will be arranged for and provided by the customer. 3. Rescue Bytes provides technical support for genuine and licensed products ONLY. 4. Rescue Bytes does not support nor endorse piracy of any kind or in any form. 5. Third-Party application and "Know How" of any particular software or/utility will be supported on a 'Best-Effort' basis only. 6. Software/Data: Customers understand and agree that Rescue Bytes shall under any circumstances be held responsible for any lost or corrupted software or data. Rescue Bytes strongly recommends that customers maintain a complete backup and disaster recovery plan at all times. 7. Customers are further advised to use only genuine and valid software and hardware, in addition to a proper functioning telephone line with sufficient power back up available. 8. Account, Password, and Security: To submit a Plan Order, customers must complete the Registration Process by providing Rescue Bytes with current, complete and accurate information as prompted by and required under the applicable Registration Form. Customers must also choose a password and a user name. Customers are solely and entirely responsible for maintaining the confidentiality of the password they have selected as well as all account information. Furthermore, each customers is are solely and entirely responsible for any and all activity that occurs on their account. Customers agree to notify Rescue Bytes immediately of any unauthorized use of their account, account information or any other breach of security. Rescue Bytes will not be liable or assume liability for any losses that may incur as a result of someone else's use of a customer's password or account, whether it is with or without their knowledge. However, customers may be held liable for losses incurred by Rescue Bytes or its affiliates or another party due to someone else using their account or password. Customers may not access another person's account at any time without the permission of the account holder.
